Do you provide tech support, by telephone, 24/7?

Yes and we can offer your shoppers technical support as well.

What other important tools are included? Web analytics? Hosting? Accounting package?

creotecshop service includes: web stats, hosting and a sales performance tracking feature.  For accounting, most businesses already have their own accounting package, what we provide is sales information export tools in various fomats to enable you to import data into your accounting package.

Does the platform help with cross-selling and up-selling?

Yes.  You are able to link related products, make use of the alternative products feature and we provide features much as "people who bought this also bought this" Amazon type function.

Does the platform have built-in site search? Is so, what kind of tools will I have to enable me to influence search results?

We have an intelligent search function built-in as standard and we can also provide a "did you mean" dictionary type function.  You can influence search results by allocating points to products - so for example, you can list slow moving products to the top of the search result.

From the page the shopper chooses an item on, what is the total amount of pages they must click through to complete the purchase?

3 clicks to checkout : Basket | Select Shipping and enter address | Enter payment details | Thank you page

How many products will your software allow me display? Dozens? Thousands?

As many products and categories as you need

Is there a wide array of templates that come with the software, so I can avoid a cookie-cutter look?

All templates (look and feel) as built to your brand and specification - you have total control

If I hire a HTML expert to jazz up the site, will custom-written HTML pages interface with your software?

Yes: You can supply us with a template designed by someone else and we do the integration. For example, we can integrate the shop to match your existing website.

Does your solution generate both static and dynamic Web pages?

Yes. Static pages are great for Search Engines and also to speed up the website (especially when you have a lot of products)

How much do upgrades cost?

FREE! - included in your monthly fee.

What sort of flexibility does the product shipping section allow me to offer? Will it be easy for me to offer a shipping discount based on total customer purchase?

Yes

Does the platform help with gathering shoppers' e-mails, and administering an e-mail marketing campaign?

Yes: Shoppers can sign up for newsletters and or new product updates - from the admin screen, you can send emails to all or selected group(s) of users

Does your system include a method for tracking coupons or special offers?

Yes

Can shoppers keep their own lists of favorite items, or previously bought items, on the site?

Yes: they can even send a basket to a friend.

What notification system will tell me I've got an order?

creotecshop can send emails notification with details of the order to you and you can always sign in to the admin screen to manage orders.  We can build features to suit the way you want to work.

Will the software send the shopper an automatic confirmation e-mail? To what extent can I customize this e-mail?

Yes and you can customise this to suit.

What databases will run with your platform? Does the software allow my site to be connected to a real time database that reflects constant changes in inventory and prices?

Inventory data are in real-time - change the price or stock quantity in the admin screen and it will automatically update the store.

What features does the software have to allow me to update inventory level based on my bricks and mortar in-store inventory?

With creotecshop you can run your entire business - both offline or online.  If you sell through other means, you can use creotecshop to manage your inventory - phone and or mail orders can be placed through creotecshop.

creotecshop also has a super fast ordering interface designed for phone and mail orders - so your sales people do not have to use the web shopper's interface to place orders.

What file formats does it work with to import and export inventory reports?

CSV, XML - tell us what format you need and we will build something for you.